When you decide to lodge a claim with Hollard, it’s because you either want to be reimbursed or you want to access your policy benefits. The reality is that there can be several roadblocks along the way, however, you can rely on these insurance claims tips to help you fast-track your insurance claims.
Don’t avoid the Ts and Cs for insurance claims
We cannot stress enough how important it is that you familiarise yourself with your policy. As a consumer and policyholder, it is in your best interests to read your contract thoroughly before accepting it. Many insurance claim rejections are traced back to the policyholder having not read their policy terms and conditions.
Take a moment to read through what your policy will cover and understand the exemptions and exclusions outlined in your insurance agreement. Even though we try to simplify everything at Hollard, any legally binding document will always contain terminology that is difficult to understand. Don’t shy away from asking us what certain phrases and terms mean before activating your policy if you aren’t sure. We are always here for you.
Know the ins and outs of your insurance claims process
Always keep in mind that not all insurance companies follow the same claims process. So, if you’ve switched from another insurance provider to Hollard, just check in to make sure you understand exactly how we do things. As we said, we aim to simplify the process as much as possible. Your policy will clearly explain what you need to ensure that your claim is approved.
One of our top insurance claims tips is tied to a common mistake made by policyholders. When it comes to lodging a claim, make sure you have the correct documentation. Make sure that you include all the necessary supporting documents to help fast-track your claim.
Don’t skip your premium payments
The reality is that the current global pandemic has put a lot of financial strain on families. So much so that many consider skipping their monthly premiums to free up their finances. The issue here is that most policies will lapse after payments have been missed.
This means that you won’t be able to access any of your benefits and none of your claims will be processed or approved. Instead, should you be experiencing financial strain, consider reducing your cover instead of skipping out on payments altogether.
If you need further assistance or more information about claims processes or insurance claims tips, please feel free to call your Hollard-accredited financial advisor or call Hollard directly. Our team is ready to help ensure that your insurance claims are not only fast-tracked but also approved.
